One of the First BIT services is proactive Remote Monitoring of your server.
This involves us in monitoring the key server elements that can cause you serious problems if they are not picked up at an early stage. Our alert system means we can deal with issues fast, before they escalate and cause expensive downtime.
And the Performance Monitoring agent that we can install may be sited on the server and/or your individual workstations. This agent keeps tabs on the performance of your hardware and other aspects including Anti-Virus, WSUS, your Backups, the Event Logs, and Exchange Server.
First BIT’s central system monitors its agents on a real-time basis. When it detects critical errors, it generates an immediate report and a follow up from our support team: they then look into it, alert you as necessary and take the appropriate action.
The Remote Monitoring service can include:
making sure your data is safe by checking that server backups run successfully
ensuring anti-virus and malware software is maintained so as to safeguard business information from potential attacks
monitoring patch management: checking the installation of critical updates needed to protect servers
assessing hardware performance, e.g. server fan speed and temperatures, UPS, external disks etc.
spotting unauthorised logins and foiling ‘dictionary attacks’
ensuring server’s RAID disk subsystems operate correctly, enabling replacement of failing disks before data is lost
Performance Monitoring includes checking on:
Event Log critical errors
RAID array health
anti-virus updates and performance
correct backups
disk space consumption rate
CPU usage
network % usage
memory usage
sizes of folders and files
any hardware alterations
licences – are they in date?
Windows server and Exchange Email server services
Because our approach to each client is unique, we will welcome your call on +971 4 4321132 to arrange your bespoke, no-obligation site analysis. Our helpful engineer will assess your needs and calculate the cost to fulfil them.
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Mikhail Teplov
Business Development
Manager
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