One of the First BIT services is proactive Remote Monitoring of your server.
This involves us in monitoring the key server elements that can cause you serious problems if they are not picked up at an early stage. Our alert system means we can deal with issues fast, before they escalate and cause expensive downtime.
And the Performance Monitoring agent that we can install may be sited on the server and/or your individual workstations. This agent keeps tabs on the performance of your hardware and other aspects including Anti-Virus, WSUS, your Backups, the Event Logs, and Exchange Server.
First BIT’s central system monitors its agents on a real-time basis. When it detects critical errors, it generates an immediate report and a follow up from our support team: they then look into it, alert you as necessary and take the appropriate action.
The Remote Monitoring service can include:
Performance Monitoring includes checking on:
Because our approach to each client is unique, we will welcome your call on +971 4 4321132 to arrange your bespoke, no-obligation site analysis. Our helpful engineer will assess your needs and calculate the cost to fulfil them.