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FirstBIT ERP Maintenance
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Plan/ServicesGuaranteed services
FirstBIT ERP Warranty Support
FirstBIT ERP Warranty Support Plus
FirstBIT ERP All In One
Consultation over the phone
30 min per day
60 min per day
90 min per day
Standard and non-standard configuration updates
Set up backup settings
Setup of access from anywhere
Personal account manager
Dedicated Technical Support Specialist
New release notification
Interface and user rights setup using standard tools
Consulting on best accounting practices using implemented modules
Accounting analysis, recommendations on fixing user errors (remotely)
Diagnostics of physical and logical database integrity
Adjustment of existing forms and reports using standard tools
Guaranteed expert visit once per month
Hourly rate for additional billable hour
350
300
250
Price (6 mos.)
10% of the license cost + 2998 AED
10% of the license cost + 5098 AED
Price (6 mos.)
20% of the license cost
20% of the license cost + 5800 AED
20% of the license cost + 10000 AED
Purchase

* Clients using FirstBIT ERP software are served under contract only.

** Cost of support for systems with custom modules is calculated based on the scope of required services and consultant evaluation

Service notes:

1
Consultation over the phone - a consultation hotline and remote assistance with technical issues for 30/60/90 minutes per day (9AM-6PM Dubai time, weekdays).
2
Standard and non-standard configuration updates - new release installation
3
Set up backup settings - automated, scheduled database archivation
4
Setup of access from anywhere - providing access to the database via a Web server or remote desktop
5
Personal account manager and/or dedicated technical support specialist - a customer support or technical support representative specially assigned to the subscriber.
6
New release notification - contains a list of changes in the new release
7
Interface and user rights setup using standard tools - creating new users and specification or particular user rights
8
Consulting on best accounting practices using implemented modules - methodological user support
9
Accounting analysis, recommendations on fixing user errors (remotely) - audit of correct use and function of accounting module and database
10
Diagnostics of physical and logical database integrity - checking the logical and physical integrity of the subscriber's database using internal 1C:Enterprise and SQL Server tools
11
Adjustment of existing forms and reports using standard tools - creation of new standard reports and modification of existing ones in the Enterprise mode. Changes to data groups and fields.
12
Hourly rate for additional billable hour - this may be used towards any task, including work based on the Terms of Requirements list, etc.; trainings; customization; and one-time on-site support

Advantages of subscription support

advantages
Speed and convenience
  • A permanent account manager and consultant assigned to subscriber, both familiar with the automation system the subscriber is using
  • Short response times of the account manager and consulting hotline

Having a qualified IT professional assigned permanently to your account means that he or she will possess hands-on knowledge of your business' particular needs and special features, which will translate into better understanding and faster resolution of any issue that may arise.

advantages
Reliability
  • Regular checkup of automation system prevents system errors
  • Continuous service and maintenance assure regular automation software updates so you won't have to spend time on looking for new releases and installing each one separately.

advantages
Price
  • Hourly rates of billable support are lower with subscription.
  • For subscribers, emergency on-site support costs less per hour.

With the entire spectrum of service plans, you are free to choose the plan that suits your needs best and thus save your money.

advantages
Scheduled maintenance
  • Regular maintenance helps plan the automation system service budget
  • Pre-approved maintenance schedule saves time as well as money

Regular maintenance of your FirstBIT ERP system and failure prevention measures increase the system reliability and minimize the already low risk of data loss.

advantages
Comprehensive service
  • There is no limitation on the types of service performed as a part of your subscription plan: the scope of service may include further development of your automation system as well as its maintenance and support.
  • The cost of your subscription includes all services listed under the FirstBIT ERP Warranty Support contract.

Subscription services include technical support and maintenance as well as consulting and methodological advice. Effectively, by taking advantage of our subscription services, you get a comprehensive set of professional services for affordable price.

150 000+ customers manage their business with First BIT's business automation and management solutions