Onsite & Remote IT Support
Onsite & Remote IT Support

FirstBIT has a full package of IT support and maintenance services, designed to make sure that your system continues to be fully-functional, operating efficiently. We also aim to keep you up-to-date with every new technological innovation as it becomes available.

We undertake to ensure the full legal and regulatory compliance of your operating system and software, both within your country and internationally.

We go further than telephone and online support, though of course those channels will be available to you. When neded, we will get round the table with you in person to discuss your goals, identify what challenges we face, and agree an action plan. We will send our experts to your offices on request. It's an indication of our flexible support services.

IT Support Plans

FirstBIT Helpdesk
The ideal back-up IT resource for smaller businesses. It supplies an unlimited remote support service during normal UAE office hours.
Call or email the Helpdesk; or for the fastest possible response use our website to connect directly to an engineer: it couldn’t be easier…
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FirstBIT Servicedesk
This is the service for organisations that want total, round-the-clock IT Support: with everything covered, and no extra charges…
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FirstBIT Maintenance
Is your IT infrastructure well-maintained? Small and medium-sized businesses without an in-house IT department often run the risk that their system will run sub-optimally or will fail outright. They should not trust to chance…
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‘Pay As You Go’ IT Support
This approach can be appropriate to organisations that have limited or occasional IT support needs, or who do not want to commit to a fixed-cost annual contract….
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Desktop Systems

We support the following desktop/laptop OS (among others):

  • Microsoft Windows 8
  • Microsoft Windows 7
  • Microsoft Windows Vista
  • Microsoft Windows XP
  • Apple Mac OSX

Server Systems

We support the following server operating systems (and more):

  • Microsoft Windows Server 2008
  • Microsoft Windows Server 2003
  • Microsoft Windows Server 2000 SBS
  • FreeBSD / OpenBSD
  • RedHat / Fedora / Debian / various other Linux
  • Other Unix-based environments


We support the following business applications
packages (as an example):

  • Microsoft Office 2010
  • Microsoft Office 2007
  • Microsoft Office 2003
  • Microsoft Office XP
  • Many other Microsoft products
  • MYOB suite of products
  • Autodesk suite of products

Networking Devices

We support the following networking hardware
devices (and others besides):

  • HP
  • Cisco
  • DrayTek
  • Netgear
  • D-Link
  • TP-Link
  • Juniper
  • Sonicwall
  • Smoothwall
  • Linksys
  • Many more!

If you have any questions or would like to book in your free consultation, why not contact one of our friendly consultants today on Monday 24 June 2024 г.