ERP Maintenance Costs | ERP Maintenance and Support in Dubai | FirstBit
FirstBIT ERP Maintenance

FirstBit ERP Maintenance

FirstBit ERP maintenance

ERP Maintenance packages for Cloud subscription & SAAS On premise

Guaranteed Service Basic Smart All in One
Consultation over phone (Mon-Fri 9.00-18.00 Dubai time) 30 min per day SLA: 1 hour first response 60 min per day SLA: 1 hour first response 90 min per day SLA: 1 hour first response
New release notification FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Technical issues FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Functional Support Consultation over phone and online FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Consulting on best accounting practice using implemented modules FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Accounting analysis, recommendations on fixing user errors (remotely). Only searching of errors. FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Dedicated technical support specialist FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Interface and user rights setup using standard tools FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Adjustment of existing forms and reports using standard tools FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Standard and non-standard configuration and software updates FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Guaranteed expert visit once per month (max 2 hours) FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
FirstBit Cloud backup settings FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Installing the software client application on additional customer PC (1С platform) FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
VAT Return Assistance Package 1200 1200 1200
Price (6 months) Included in subscription cost 3 150 AED 5 350 AED
Price (12 months) Included in subscription cost 6 090 AED 10 500 AED
Purchase Inquire Inquire Inquire
Guaranteed Service Basic Smart All in One
Consultation over phone (Mon-Fri 9.00-18.00 Dubai time) 30 min per day SLA: 1 hour first response 60 min per day SLA: 1 hour first response 90 min per day SLA: 1 hour first response
New release notification FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Technical issues FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Functional Support Consultation over phone and online FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Consulting on best accounting practice using implemented modules FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Accounting analysis, recommendations on fixing user errors (remotely). Only searching of errors FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Dedicated technical support specialist FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Interface and user rights setup using standard tools FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Adjustment of existing forms and reports using standard tools FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Standard and non-standard configuration and software updates FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Guaranteed expert visit once per month (max 2 hours) FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Set up backup settings for file database only (if required) FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Installing the software client application on additional customer PC (1С platform) FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Installing/reinstalling the software and users licenses FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Audit of the IT infrastructure FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
Diagnostics of physical and logical database integrity (for on-premise only) FirstBIT ERP Maintenance FirstBIT ERP Maintenance FirstBIT ERP Maintenance
VAT Return Assistance Package 1200 1200 1200
Price (6 months) Included in subscription cost 3 150 AED 5 350 AED
Price (12 months) Included in subscription cost 6 090 AED 10 500 AED
Purchase Inquire Inquire Inquire

Service notes:

1
Consultation over the phone - a consultation hotline and remote assistance with technical issues for 30/60/90 minutes per day (9AM-6PM Dubai time, weekdays).
2
Standard and non-standard configuration updates - new release installation
3
Set up backup settings - automated, scheduled database archivation
4
Setup of access from anywhere - providing access to the database via a Web server or remote desktop
5
Personal account manager and/or dedicated technical support specialist - a customer support or technical support representative specially assigned to the subscriber.
6
New release notification - contains a list of changes in the new release
7
Interface and user rights setup using standard tools - creating new users and specification or particular user rights
8
Consulting on best accounting practices using implemented modules - methodological user support
9
Accounting analysis, recommendations on fixing user errors (remotely) - audit of correct use and function of accounting module and database
10
Diagnostics of physical and logical database integrity - checking the logical and physical integrity of the subscriber's database using internal 1C:Enterprise and SQL Server tools
11
Adjustment of existing forms and reports using standard tools - creation of new standard reports and modification of existing ones in the Enterprise mode. Changes to data groups and fields.
12
Hourly rate for additional billable hour - this may be used towards any task, including work based on the Terms of Requirements list, etc.; trainings; customization; and one-time on-site support

Advantages of subscription support

Speed and convenience icon
Speed and convenience
  • A permanent account manager and consultant assigned to subscriber, both familiar with the automation system the subscriber is using
  • Short response times of the account manager and consulting hotline

Having a qualified IT professional assigned permanently to your account means that he or she will possess hands-on knowledge of your business' particular needs and special features, which will translate into better understanding and faster resolution of any issue that may arise.

Reliability icon
Reliability
  • Regular maintenance of ERP systems prevents system errors
  • Continuous service and maintenance assure regular automation software updates so you won't have to spend time on looking for new releases and installing each one separately.

Price icon
Price
  • Hourly rates of billable support are lower with subscription.
  • For subscribers, emergency on-site support and ERP maintenance cost less per hour.

With the entire spectrum of service plans, you are free to choose the plan that suits your needs best and thus save your money.

Scheduled maintenance icon
Scheduled maintenance
  • Regular maintenance helps plan the automation system service budget
  • Pre-approved maintenance schedule saves time as well as money

Regular maintenance of your FirstBit ERP solution and failure prevention measures increase the system reliability and minimize the already low risk of data loss.

Comprehensive icon
Comprehensive service
  • There is no limitation on the types of service performed as a part of your subscription plan: the scope of service may include further development of your automation system as well as its maintenance and support.
  • The cost of your subscription includes all services listed under the FirstBit ERP Warranty Support contract.

Subscription services include technical support and maintenance as well as consulting and methodological advice. Effectively, by taking advantage of our subscription services, you get a comprehensive set of professional services for affordable price.

290 000+ customers manage their business with First BIT's business automation and management solutions