![8 Best CRMs for Construction Businesses and Contractors](/upload/resize_cache/iblock/857/1000_1000_0/h97iz5339m2qudhcs80a927omb7ocvus.png)
8 Best CRMs for Construction Businesses and Contractors
In the construction industry, incorporating a CRM system is increasingly necessary due to the complex nature of projects, numerous stakeholders and contractors, and the need for automated management software. A well-implemented CRM can lead to a 27% increase in customer retention rates and up to a 300% boost in sales conversion rates, as reported by Five CRM. [?]
However, with so many different CRMs out there, it can be difficult to find the one perfectly tailored to your construction business. Therefore, we’ve taken the difficult task of bringing together the top ten construction CRM systems to help you choose the best one for your business according to your unique requirements.
Best CRMs for the Construction Industry
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First Bit CRM provides a centralized database to track all customer interactions, which aids in delivering personalized service and improving relationship management. The software offers control over the sales funnel and automates lead collection and contact scheduling. Best for construction businesses, it provides on-the-go, secure, flexible access through a mobile app.
The app also has tools for invoicing and contract management, which helps manage complex project requirements. Additionally, with its sales and account management tools, FirstBit enables construction firms to visualize sales processes, forecast customer behavior, and improve conversion rates. Additional features include:
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Moreover, Salesforce's AppExchange marketplace provides access to thousands of third-party applications and integrations, allowing businesses to extend Salesforce's functionality and tailor it to various industry needs.
The platform includes comprehensive tools for sales management, marketing automation, partner relationship management, and customer service. The software also stands out due to its API availability, which helps integrate CRM with other websites and streamline business operations.
While Salesforce offers many add-ons to complement and enhance business operations, the cost may be prohibitive for smaller businesses. There is no free version, and pricing ranges from $150 to $300 per user per month, making it a significant investment. Individual contractors and sole proprietors might find better value in alternate CRM platforms.
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The CRM provides insights and reports customized for your business, ensuring the privacy and security of your data. Additionally, mobile apps and integrations allow access and functionality on the go, making Pipedrive a comprehensive tool for sales management.
Unlike most other CRMs, Pipedrive’s interface is very simple to navigate. It helps track your performance with real-time reports under each pipeline with complete details for the next actionable item.
Its easy analytics and automation features reduce administrative tasks, allowing you to focus on refining your sales strategy. The best part about the software is that it’s pretty affordable—prices range from $12.5 to $99, depending on your subscription plan.
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Key features include a meeting scheduler, email template builder, live chat software, and an AI email writer, all of which help streamline the sales process. The platform provides real-time tracking and analysis of sales activity, giving you a clear view of your entire sales pipeline on a visual dashboard.
Detailed reports on sales activity and productivity help identify growth opportunities and track team performance. For those needing more, premium versions offer enterprise-level tools for marketing, sales, customer service, content management, and operations.
The one downside to the free version of HubSpot is that it may not be the ideal choice for construction companies, but with premium add-ons, it can be tailored to match the industry's unique needs.
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Zoho CRM caters to businesses of all sizes, from entrepreneurs using the free edition to large-scale organizations with the Ultimate Edition. Pricing starts with a free option for up to 3 users and scales to $52/user/month for the Ultimate Edition, billed annually.
Zoho Projects, integrated with Zoho CRM, simplifies construction project management by coordinating people, plans, and resources. The tool helps plan for delays, manage budgets, allocate resources efficiently, store project documents securely in the cloud, and carry out comprehensive project management. Direct communication features reduce managerial burdens, allowing quick announcements and feedback tracking. Equipment and material management are also streamlined through a digital inventory system.
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Key features include lead management, automated sales workflows, detailed contact records, and integrated communication tools for email and text messaging. Users can also create fast, accurate estimates, manage documents and photos, and utilize aerial measurement integrations.
AccuLynx stands out due to its focus on the roofing industry, providing preconfigured functionalities that require no customization. The software also integrates with top suppliers for real-time product availability and pricing, enhancing the efficiency of material ordering and job costing. With its user-friendly design, AccuLynx aims to help roofing contractors improve productivity, make informed decisions, and ultimately grow their business.
AccuLynx offers two plan options: Pro and Elite. To get exact pricing details, you will need to request a quote from the vendor specifying your customization options for a custom plan.
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Standout features of the app include an RFI tracker for detailed requests, safety risk insights for predicting and preventing issues, and daily logs for documenting project activities, weather conditions, and manpower hours. Additionally, the software enhances building efficiency with features like Tender Management, BIM, Real-time Labour Costing, and advanced search tools.
Procore serves commercial, industrial, and residential sectors, supporting project owners, general contractors, and specialty contractors in improving workflows and communication. The platform offers 24/7 customer support, integrates with over 500 tools, and fosters a collaborative community of peers.
One downside of Procore is that its premium features can be pretty costly, making it particularly difficult for small businesses to subscribe to the service. Cheaper alternatives with similar features are available if an extensive feature set is not your business’s need.
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Jobber offers three pricing plans: Core at $49 per month for one user, Connect at $129 per month for up to five users, and Grow at $249 per month for up to 15 users. Each plan includes features like job management, digital payments, and integration with QuickBooks Online.
Jobber is ideal for general contractors needing robust quoting tools. It offers customizable templates, automated reminders, and signature approvals. It automates quote follow-ups, manages job details, assigns work, and monitors progress for seamless project management. Additionally, Jobber's finance management tools allow sending quotes, receiving payments, and syncing data with QuickBooks, with job costing, to see real-time profitability based on all job costs.
Key Features to Look for in a CRM for Construction Industry
Which CRM is the Best for Your Construction Business?
For example, HubSpot provides a scalable, free CRM that is excellent for smaller teams. At the same time, FirstBIT ERP with a CRM module is ideal if you're looking for a system that integrates multiple departments. It can also provide comprehensive project oversight and UAE compliance.
of your processes and scale your business with FirstBit ERP now!