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Bitrix24 Maintenance
top-imgBitrix24 Maintenance Plans for Self-hosted Version & Cloud Version
bitrixBitrix24 Maintenance Plans for Self-hosted Version bitrixBitrix24 Maintenance Plans for Cloud Version
Plan/Services
Bitrix24 Warranty Support
Bitrix24 Warranty Support+
Bitrix24 All In One
Over-the-phone consultations on Bitrix24 features, operation, and management
Sat-Thu 9.00 – 18.00 Dubai time
30 min/day
60 min/day
Technical support and troubleshooting for Bitrix24 users
Sat-Thu 9.00 – 18.00 Dubai time
Support via email only (ticketing system)
SLA: 1 hour response to all support requests (during office hours) 8 hours resolution target for support requests (during office hours)
Support via email only (ticketing system)
SLA: 1 hour response to all support requests (during office hours) 4 hours resolution target for support requests (during office hours)
Support via email and/or phone (ticketing system)
SLA: 1 hour response to all support requests (during office hours) 3 hours resolution target for support requests (during office hours)
IT Audit of Bitrix24 infrastructure
If Bitrix24 was installed by another company, First BIT experts will conduct a thorough audit of your system, environment, and Bitrix24 installation at the beginning of our support program.
Self-hosted version backup:
1. Weekly backups (on the client’s hardware)
2. System restoration from a backup copy in case of emergency
Self-hosted version updates (for non-customized/generic configurations only)*
Dedicated support/account manager
Business process development analysis and cost evaluation
Miscellaneous remote task
2 hours per month
3 hours per month
Adding a new user to the system with an existing access rights profile
On-site warranty service (1 visit of max. 2 hours)
1 visit per month
Access to online customer support portal
Step-by-step instructions (max. 3 steps)
1 per month
1 per month
First BIT experts service fees per billable hour:
- business process development and configuration
- new system module development or configuration; integration with other systems
- training (new users)
350/hr
300/hr
250/hr
Price for 12 months
22% of the license fee
22% of the license fee + 5,800 AED
22% of the license fee + 10,000 AED

* Updates are only included in the price if the contract is concluded before the expiration of Bitrix24 free update period and if the contract is prolonged before the expiration of the current one.

Service notes:

1
Over-the-phone consultations (30/60/90 min): hotline for receiving advice on functionality, operation, and management of the Bitrix24 portal.
Technical support: technical support and troubleshooting for Bitrix24 users. Provided via email, phone, or on-site, depending on the selected support plan.
On-site visits to other cities are possible and must be agreed upon separately in an addendum to the service contract.
The SLA depends on selected plan.
Hours: 9×6 — official business days from 9-00 to 18-00 Dubai time.
2
IT Audit of Btirix24 infrastructure: First BIT IT experts will analyze the company’s existing infrastructure and provide a report with further recommendations.
3
Weekly backups: We monitor backups to ensure their correctness and timeliness.
4
Dedicated support/account manager: a manager and/or technical specialist assigned to the client.
5
Business process development analysis and cost evaluation: an analysis of the business process in question by our experts, including scope of work preparation and approval. A dedicated business analyst will analyze and model the company's business processes and implement the necessary adjustments in Bitrix24.
6
Miscellaneous remote tasks: any tasks that can be solved remotely, including configuration and development.
7
Step-by-step instruction (max. 3 steps): easy-to-understand user instructions including screenshots.
8
Billable extra hours of services provided by First BIT support specialists.
Examples of services rendered during extra hours:
- Bitrix24 interface customization (corporate theme, user role setup, portal structure configuration to match the client’s organization).
- Setup of directories, custom fields, email and printed templates.
- Setup of permissions.
- Data import.
- Integration (website, 1C, e-mail, CRM, telephony, mass mailer, MS Exchange, etc.).
- Fine-tuning of business processes
- Development of additional modules required for automating the processes and solving the problem in question.
- And much more, including resolution of non-standard issues upon your request.
Plan/Services
Bitrix24 Warranty Support
Bitrix24 Warranty Support+
Bitrix24 All In One
Over-the-phone consultations on Bitrix24 features, operation, and management
Sat-Thu 9.00 – 18.00 Dubai time
30 min/day
60 min/day
Technical support and troubleshooting for Bitrix24 users
Sat-Thu 9.00 – 18.00 Dubai time
Support via email only (ticketing system)
SLA: 1 hour response to all support requests (during office hours) 8 hours resolution target for support requests (during office hours)
Support via email only (ticketing system)
SLA: 1 hour response to all support requests (during office hours) 4 hours resolution target for support requests (during office hours)
Support via email and/or phone (ticketing system)
SLA: 1 hour response to all support requests (during office hours) 3 hours resolution target for support requests (during office hours)
If Bitrix24 was deployed by another company, First BIT experts will conduct a thorough audit of the system and environment at the beginning of our support program.
Dedicated support/account manager
Business process development analysis and cost evaluation
Miscellaneous remote tasks
1 hour per month
2 hours per month
On-site warranty service (1 visit of max. 2 hours)
1 visit per month
Step-by-step instruction (max. 3 steps)
1 per month
1 per month
First BIT expert service fees per billable hour:
- business process development and configuration
- new system module development or configuration; integration with other systems
- training (new users)
350/hr
320/hr
300/hr
Price per 1 month (contract min. 6 months)
55 AED
175 AED
350 AED
Discount for 1 year support 10%

Service notes:

1
Over-the-phone consultations (30/60/90 min): hotline for receiving advice on functionality, operation, and management of the Bitrix24 portal.
Technical support: technical support and troubleshooting for Bitrix24 users. Provided via email, phone, or on-site, depending on the selected support plan.
On-site visits to other cities are possible and must be agreed upon separately in an addendum to the service contract.
The SLA depends on selected plan.
Hours: 9×6 — official business days from 9-00 to 18-00 Dubai time.
2
Weekly backups: We monitor backups to ensure their correctness and timeliness.
3
Dedicated support/account manager: a manager and/or technical specialist assigned to the client.
4
Business process development analysis and cost evaluation: an analysis of the business process in question by our experts, including scope of work preparation and approval. A dedicated business analyst will analyze and model the company's business processes and implement the necessary adjustments in Bitrix24.
5
Miscellaneous remote tasks: any tasks that can be solved remotely, including configuration and development.
6
Step-by-step instruction (max. 3 steps): easy-to-understand user instructions including screenshots.
7
Billable extra hours of services provided by First BIT support specialists.
Examples of services rendered during extra hours:
- Bitrix24 interface customization (corporate theme, user role setup, portal structure configuration to match the client’s organization).
- Setup of directories, custom fields, email and printed templates.
- Setup of permissions.
- Data import.
- Integration (website, 1C, email, CRM, telephony, mass mailer, MS Exchange, etc.).
- Fine-tuning of business processes.
- Development of additional modules required for automating the processes and solving the problem in question.
- And much more, including resolution of non-standard issues upon your request.

1,000,000+organizations are already using Bitrix24

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1 000 000+organizations are already using Bitrix24
3 500 000user worldwide
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