Build personal connections with customers and anticipate their needs proactively with the FirstBit ERP CRM Software
Designed especially for retail, construction, manufacturing, and distribution businesses in the UAE, the FirstBit ERP CRM solution helps you manage the entire customer journey. With customers’ information and contact history at your fingertips (via the FirstBit mobile app), you can offer better and more personalized service to every customer.
With experts in Dubai, the FirstBit CRM and invoicing software offer proactive support to small businesses and enterprises. We also created it per the UAE guidelines and regulations, making it effortless for companies in every industry to comply with local laws and regulations. Available both online (via the cloud) and on-premise (desktop), the FirstBit ERP CRM system gives you complete flexibility over the deployment method.
What makes the FirstBit ERP CRM Software better than its peers?
- Has a central database to track the entire customer journey and contact history
- Gives you complete control over each deal throughout the sales funnel
- Allows you to automate the lead collection (via website, emails, etc.) and contact scheduling
- Ensures confidentiality and security of sensitive customer information
- Lets you access the software from anywhere using the mobile app
Features of the FirstBit Customer Relationship Management Software
- Contact management: Maintain a unified database of your leads’ and customers’ contact information, including their names, email addresses, and phone numbers.
- Contact history: Track your customer interactions across channels (emails, calls, meetings, etc.) in one place. Use it to personalize subsequent communications and enhance customer service.
- Contract accounting: Execute multiple contracts simultaneously and manage all associated costs to ensure accurate calculation with the FirstBit CRM and accounting software.
- Automated lead collection: Automatically capture customer information from website forms and emails, and miss no lead.
- Integration with product catalogs: Track your dynamic product and service catalog in the CRM. Add products to a deal to auto-calculate the total value and eliminate manual errors.
- Invoicing: Create and store VAT invoices in one click and stay compliant with UAE laws and regulations.
- Lead and deal management: Track and store key information of each lead and deal, including mutually agreed contracts.
- Sales cycle management: Visualize your sales processes and customize the pipeline with relevant sales stages for B2B and B2C customers.
- Account management: Strengthen relationships with current and potential customers by analyzing their data and forecasting behavior.
Deal Analysis & Planning
- Sales funnel and reporting: Track and determine your conversion rates between pipeline stages to optimize your sales processes. You can even create custom reports to track the KPIs that matter the most.
- Customer base analysis: Predict a customer’s future purchase patterns to upsell or cross-sell at the right time and increase your customer lifetime value (CLV).
- Contact schedule: Never miss a follow-up by scheduling the next meeting over the phone, email, or even a face-to-face meeting.
Other Key Features
- Email marketing: Trigger automated emails based on customers’ status in the FirstBit ERP system. For example, send a welcome email when someone creates a Customer in the Database.
- Integrated calendars: Connect planned CRM activities to MS Outlook and Google Calendars to get reminders on the go.
- Mobile CRM: Use our mobile app to track your leads and deals across all sales funnel stages and miss nothing important.
- CRM change history: Track the changes in the CRM (e.g., a deal moving from one stage to another) and tie it to a person in your organization for better recognition