First BIT Dubai Turns Four!
Dear partners and customers!
This year we are turning four, and we want to thank you for being with us!
During our 4th year in UAE business, the First BIT Dubai office grew by 2 times and gained a firm foothold in the country’s automation and IT services market. We continue gaining leading positions in the market, solving the most difficult tasks and providing high-quality IT solutions.
In the past 12 months, we have strengthened our business automation portfolio, covering the whole product cycle from development to integration and further maintenance. In particular,
● We have been further developing our own flagship product, FirstBIT ERP — a 1C:Enterprise-based solution adapted for the international market.
● We have entered the Cloud — making all the comprehensive features of FirstBIT ERP available on subscription.
● We have added a la carte offerings for our Bitrix24 Cloud solution (quick-start in one day!) and turnkey customization services for its self-hosted version, proving our leading positions as a Bitrix24 Gold partner in the Middle East and Africa.
This year was also marked by rapid development of the IT services unit — the team has grown 2.5 times, launched three new business directions, increased the AMC client base by 63%, and implemented more than 50 IT infrastructure projects.
Events for the UAE business community
We reinforced the First BIT brand in the UAE business community by giving 6 seminars. We also became a technology partner of BDO (one of the world’s top five auditing companies), together with whom we are now developing a series of joint workshops to prepare local businesses for the coming changes in GCC tax laws (coming into effect on January 1, 2018).
By the way, you can stay tuned for our future events on our brand-new website, https://firstbit.ae/.
Committed to quality
But our main achievement of course is our customers’ satisfaction with our work.
Our largest FirstBIT ERP-based automation projects were for automotive parts distributors. Among them were the Dubai office of AJ Auto Spare Parts (original spare parts distributor for Japanese, Korean, and American cars, with offices in the Emirates, Russia, China, the United States, Canada, and South Korea), whose work we have fully automated with FirstBIT ERP.
Our other principal breakthrough was the entry to the public sector, in particular through the automation projects we carried out for the government of the Emirate of Ajman and the Government of Dubai Media Office.
Adidas, Goodyear, Mena Energy, Thabat Capital, Dematic GmbH, Katrina Sweets — these are just some of the over 300 customers from the region and around the world who have entrusted us their business.
We would like to thank each one of you! Your satisfaction is our main priority, and we pay great attention to the quality of our services and customer support.
For you, we have launched
● The Customer Support Helpdesk, where you can track real-time task statuses, communicate with our team, and monitor our work through reports and analytics.
● A Ticket Scoring system for prompt evaluation of your satisfaction with our services, and
● A dedicated first line of support via phone.
Thank you for being with us — you’re a great company to start our anniversary fifth year!
Your First BIT Team.